• Delivery Coverage
We deliver to local and selected international locations as stated on our website. Additional charges may apply for remote areas or overseas orders.
• Processing Time
Orders are typically processed within 2–4 working days after payment is confirmed. During peak seasons or promotional events, processing time may be extended.
• Shipping Timeframe
Estimated delivery is:
- West Malaysia : 3–5 working days
- East Malaysia: 5–7 working days
- International: Varies by country (usually 7–21 working days)
• Tracking Information
Once shipped, customers will receive a tracking number via email or SMS to monitor delivery status.
• Failed Deliveries
If a delivery attempt fails due to incorrect address or unavailability, re-delivery charges may apply.
• Damaged Packages
If you receive a parcel in visibly damaged condition, please take photos and contact our support team immediately before opening the package.
