Return and Refund Policy
- This Return and Refund policy shall only be applicable for online purchase via JL Hobby Online
- JL Hobby shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by contacting us through our contact details posted in our website within seven (7) days upon receiving the Products. We will contact the Customer within 2-3 days after receiving customer information to direct the Customer of the procedures in respect of the return of Products and refund.
- If the Customer opts for replacement or exchange of Products, the affected Products MUST be returned in person or posted to JL Hobby as directed by JL Hobby. All replacements or exchange of Products shall be effected subject to stocks availability.
- Return/Exchange of Products or refund can be arranged under the following reasons:
- If any Product has been delivered in a damaged or defective condition; or
- if the wrong Product which is different from the Order is delivered
Provided Always that the Customer shall return to JL Hobby the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.
- If a Product which was ordered and invoiced is not included in the delivery, JL Hobby shall either refund the Customer the value of that Product, or replace the Product.
- If any Product which was not included in the Customer's Order is delivered to the Customer, JL Hobby shall collect the Product from the Customer.
- If the Customer has been charged for a Product which has not been delivered, JL Hobby shall refund the Customer the value of the Product as originally charged to the Customer.
- If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, JL Hobby shall refund to the Customer the difference.
- The return of a Product by a Customer does not automatically warrant for a refund. JL Hobby will inspect the returned Products upon receipt of the same. If the conditions of the item of this Return and Refund Policy have been fulfilled, refund will be made to the Customer.
- All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. JL Hobby shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.